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FAQ
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Do you have minimum orders?Custom cookies do require a minimum order of 24 for our 4x6 cookies and a minimum order of 50 for our 2x4 and 3x3 cookies. All other products have no minimum order.
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Can you print both sides of my product?At this time, we only offer one sided print.
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Do you have a storefront?No. We are an e-commerce company based in Phoenix, Arizona.
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Where do you ship?Currently, we are shipping anywhere within the continental United States.
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Do you offer rushed shipment?We do not offer a rushed shipping option. However, feel free to reach out to us! If we are able to accommodate your request, we happy to do so.
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Do your products contain nuts or other allergens?Our products are made in a kitchen that processes nuts and other allergens; therefore, we do not recommend them if you have any food allergies.
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How do I store my items until my event?Keep products in a cool, dark, dry area. No direct sunlight. Sunlight will cause the ink to fade over time. We DO NOT recommend refrigerating our products.
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Can I pick my order up?While we are 100% eCommerce, we can offer pick up for large orders in most cases.
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When will my order ship?Most orders ship within 7 days. Large orders over 100 products require 14 days.
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How long are items fresh?Products are best consumed within 7 days of arrival. If you have a large event, feel free to reach out to us for help planning the arrival of your order.
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I’d like to place a large order for my company, what do I do?Feel free to use the online system right away if you're ready to order! We are here to help if you need any assistance. Just reach out!
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What are the requirements for images?- Files must NOT contain fonts less than 6 points in size and lines less than 0.5 points in thickness. -Acceptable file formats include JPG, PNG, and PDF -Photo submissions MUST be high-resolution images. (at least 300dpi at 100% imprint size) -No photos with dark backgrounds. - We reserve the right to edit text & color to make the best possible image. In the event of noticeable changes, we will contact you.
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What if I need to cancel?If cancelled greater than 24 hours after the order is placed, your card will be charged the full amount. If the order is cancelled within 24 hours, you may be responsible for partial cost incurred prior to cancellation, such as print/image set-up.
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Do you have guidelines as to what images can be shown on your company’s products?-No objectionable words -No obscenities or inappropriate images -Images must be owned by you unless permission is granted by the organization that rightfully owns the requested image/design
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